ITRO Team srl Terms of Service

Licenses

Our products are created for WordPress, an open source software released under the GNU public license http://www.gnu.org/licenses/gpl.html . Therefore, any part of our products which constitute a derivative work of WordPress are also licensed under the GPL 3.0.

Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to have access to updates, support, and downloads for the purchased products.

Software updates

Updates are included for free for one year. If you have a valid and active license key, and your product supports this, updates will be delivered automatically from the WordPress dashboard. Renewing the license grants access to plugin updates.

Support services

Support for the purchased products is given up to one year after the purchase date. Our technical support usually replies within 48 business hours. If you wish to get support after one year, you must renew your license key or purchase a new license for the product you wish to get support for.

Please, consider that we can offer support only for the site where the license key has been activated.

Refund policy

You can test our product before purchasing it: write to support@itroteam.com to request a demo. Once you are satisfied that the product is suitable for your needs, you can proceed with the purchase.

In case of technical problems you can request our support by writing to support@itroteam.com and our team will reply within 48 hours

In case of non-resolution of the problem, disputes and refunds will be managed through Paypal.